Membership (Loyalty Card)

                                    KLUBHAUS Loyalty Card Terms and Conditions
1. Introduction:
                   These terms and conditions govern the use of the KLUBHAUS Loyalty Card. By                      participating in the program, you agree to these Terms.
2. Eligibility

  • The Card is available to individuals aged 18 and older. Only one Card per person is allowed.
  • Team members employed by the Dekko Isho Group are not eligible to join.


3. Enrollment

  •  Customers are required to provide their name, address, phone number, email address, and date of birth during loyalty card registration.
  • Customers can enroll in the Classic Card program by making a single transaction of any value.
  • Customers can enroll in the Prestige Card program by making a single transaction of 15,000 BDT or more.


4. Earning Points

  • Points are earned on qualifying purchases (Regular Products) made at KLUBHAUS website or outlet.
  • The standard rate for earning points for Classic Card program is 1 point per 100 TK spent.
  • The standard rate for earning points for Prestige Card program is 2 point per 100 TK spent.


5. Redeeming Points

  • Points can be redeemed Regular products only
  • To redeem points, you must present your loyalty card or provide registered phone number at the time of purchase.
  •  Points cannot be combined and cannot be redeemed with other offers, promotions, or discounts unless otherwise specified.
  •  Points can only be redeemed towards the purchase of regular products on the website or from the outlet, and cannot be used towards shipping costs.
  •  Points have no cash value and cannot be exchanged for cash.
  • Customers can redeem their points when they have 100 points or more in their account.Gift Cards
  • Unfortunately, Customer won't earn points when purchasing a gift card, but will earn points when they pay using a gift card.


6. Card Expiration

  • Points expires 24 months after they are earned unless redeemed.
  • The Validity of the card is 5 years.


7. Card Use

  • The Card must be presented at the time of purchase or while enjoying any offers provided by KLUBHAUS.
  • Misuse of the Card, including fraudulent activity, may result in termination of membership and forfeiture of points.


8. Lost or Stolen Cards

  • Report lost or stolen Cards immediately to KLUBHAUS Hotline Number +880 1841-297782. The company is not responsible for unauthorized use of the Card.


9. Changes to the Program

  • KLUBHAUS reserves the right to modify or terminate the loyalty program, including the Terms, earning structure, and redemption process, at any time with or without notice.

10. Privacy

  • Personal information collected during enrollment and participation in the program will be used in accordance with our Privacy Policy.

11. Contact Information

  • For questions or assistance, contact our customer service team at “
    klubhaus_origin@klubhaus.com.bd “
  • By using the KLUBHAUS Loyalty Card, you acknowledge that you have read, understood, and agree to be bound by these Terms.